Many simple:

- You can register and have your user account or proceed as a guest;

- You select the product you want and the desired size. Then click on "ADD TO CART";

- If you want to add more products, click on "CONTINUE SHOPPING";

- If you want to finalize your purchase, you must check your order (see if the desired sizes and models are selected correctly). Then confirm that you agree with the terms and conditions and put your name and NIF if you want an invoice with tax data. Then go ahead and click on "FINALIZE PURCHASE"

- Fill in the shipping data: E-mail; Name; Last name, Full address and Contacts (if you want to use MBway as a payment method, the contact to be entered must be the one configured with the MBway application).

- If you have a discount code to use, type it in "DISCOUNT CODE" and click "APPLY". Otherwise, go ahead and click on "CONTINUE TO SHIPMENT";

- Shipping costs are variable, they are related to the value of the order and the location of delivery. Go ahead and click on "PROCEED TO PAYMENT";

- Choose the payment method: Credit Card, PayPal, MBway (you only have 5 minutes to make the payment after placing your order) or Multibanco Payment (if you choose MB, the order will only be processed after you have made the payment for the MB reference generated in the next step);

- If you want the billing address to be the same as the shipping address, click on "SAME SHIPPING ADDRESS"; if you want to put another one click on "USE A DIFFERENT BILLING ADDRESS" and fill in the data you want;

- Finally, click on "MAKE MY ORDER" and the summary of your order will be generated (as well as the MB Reference if you have chosen this payment method).

- Then you just have to wait for them to arrive.

Orders placed cannot be modified, therefore it is not possible to change quantity/size and/or add/remove items.

If you see this need, contact customer support at info@foursoul.pt so that we can help you indicate the best alternative taking into account your request and the status of your order.

It is not possible to cancel the order itself.

If you see this need, contact customer support at info@foursoul.pt so that we can help you indicate the best alternative taking into account your request and the status of your order.

Shipping varies depending on the country of destination and the products purchased under the following conditions:

PORTUGAL AND SPAIN:

Standard Shipping (between €0.00 and €74.99) - €4.90

Free shipping on orders over €75.00

EUROPEAN UNION (except Portugal and Spain):

Standard Shipping (between €0.00 and €99.99) - €15.00

Standard Shipping (between €100.00 and €199.99) - €10.00

Standard Shipping (over €200.00) - €5.00

REST OF THE WORLD (except EU):

Standard Shipping (between €0.00 and €99.99) - €20.00

Standard Shipping (between €100.00 and €199.99) - €15.00

Standard Shipping (over €200.00) - €10.00

The delivery times for our products vary according to the place of destination of the order according to the following deadlines:

PORTUGAL: 1 to 2 business days

SPAIN: 2 to 3 business days

EUROPEAN UNION (except Portugal and Spain): 3 to 4 business days

REST OF THE WORLD (except EU): 4 to 5 working days

In periods of sales, promotions and special campaigns there may be some delay in shipment due to the increase in sales volume.

In Mainland Portugal, Islands by DPD, for Spain deliveries are carried out by SEUR; for other countries deliveries are carried out by DHL.

Clear. You just have to correctly complete the delivery address and leave the contact of the person responsible for receiving the order associated with it. You can also opt for collection at a DPD Point. There are lots of them: find out which one is closest to your area

At foursoul.pt you can make payments through: Multibanco Reference, Paypal, MBway or Credit Card.

If you choose to pay for your order using Multibanco References, it will only be processed once the order has been paid for. FOURSOUL is notified of the payment and processes the order without the need to send any proof.

In the case of MBway payments, you only have 5 minutes to make the payment. If you do not receive the pending payment notification from the MBway App, enter the application and the payment will be available to be made.

Of course. Payment is completely secured by major worldwide authentication systems such as TrustWave. On the other hand, all information that is entered for the purchase will comply with the processing of personal data in accordance with our privacy policy. The site complies with all antispam and virus controls. Browsing is completely secure.

Yes, you can return your order up to 14 days after receiving it, as long as the products maintain their original characteristics and show no signs of use. To make a return, you just have to:

In the customer area, enter the order you want to return. Click on the "RETURN ORDER" button, the button will generate an email for you to send with the products you are going to return.

Afterwards, you just have to deliver the returned product to a DPD Point:

https://www.dpdgroup.com/pt/mydpd/parcel-shops/search

For orders delivered in Portugal and Spain, there is a RETURN label inside the box. You must place this label on the return package and deliver it to the DPD office.

For deliveries in Portugal and Spain, the customer will assume the cost of €4.90 which will be deducted from the refund, the amount to be returned will be through the same means of payment for the order.

To return orders sent to the rest of Europe and the World, the return costs are at the expense of the customer.

In these cases send the return to:

FOURSOUL | Vilarinho de Cima Industrial Zone 826 | 4585-248 Gandra PRD | Portugal

Shipping costs are non-refundable where shipping costs have been applied.

If the returned items show signs of use, FOURSOUL reserves the right not to accept the return and refuse to reimburse them.

See instructions for completing the online return form here.

It is not possible to replace products in orders completed autonomously. However, if it has not yet been issued, you can request a change to it via email info@foursoul.pt. If it has already been shipped, you can wait for the order to be received and then exchange it.

Just send a new Online Return email and fill it in according to the changes you want to modify. Then send it to us again, we will take into account the last email received.

Yes, you can exchange your order up to 14 days after receiving it, as long as the products maintain their original characteristics and show no signs of use. To make an exchange, all you have to do is:

In the customer area, enter the order you want to return. Click on the "RETURN ORDER" button, the button will generate an email for you to send with the products you are going to return.

Afterwards, you just have to deliver the returned product to a DPD Point:

https://www.dpdgroup.com/pt/mydpd/parcel-shops/search

For orders delivered in Portugal and Spain, there is a RETURN label inside the box. You must place this label on the return package and deliver it to the DPD office.

For deliveries in Portugal and Spain, the customer will assume the cost of €4.90 which will be deducted from the refund, the amount to be returned will be through the same means of payment for the order.

To exchange orders sent to the rest of Europe and the World, the return costs are at the expense of the customer.

In these cases send the return to:

FOURSOUL | Vilarinho de Cima Industrial Zone 826 | 4585-248 Gandra PRD | Portugal

Shipping costs are non-refundable where shipping costs have been applied.

If the returned items show signs of use, FOURSOUL reserves the right not to accept the return and refuse to reimburse them.

See instructions for completing the online return form here.

Yes you can.

To do this, you must go to the customer area, enter the orders you want to return. Click on the "RETURN ORDER" button, the button will generate an email for you to send the products you want to return. Despite sending more than one email because there are several orders, you can use only one DPD RETURN tag.

The refund will be made preferably using the same method of payment chosen for the online purchase. If there is any technical problem, we can make it via bank transfer.

The refund will be made by order through the payment method used at the time of purchase. If the payment method was MBway or Multibanco References, a bank transfer will be made.