SHIPPING, EXCHANGES AND RETURNS
I made a mistake with the size/item/color of my order, can I replace it?
It is not possible to replace products in orders completed autonomously. However, if it has not yet been issued, you can request a change to it via the e-mail firstname.lastname@example.org. If it has already been shipped, you can wait for the order to be received and then exchange it.
How much does the shipment cost?
Shipping varies depending on the country of destination and the products purchased under the following conditions:
PORTUGAL AND SPAIN:
Standard Shipping ( between €0.00 and €74.99) - €4.90
Free shipping on orders over €75.00
EUROPEAN UNION (except Portugal and Spain):
Standard Shipping ( between €0.00 and €99.99) - €15.00
Standard Shipping ( between €100.00 and €199.99) - €10.00
Standard Shipping ( over €200.00) - €5.00
REST OF THE WORLD (except EU):
Standard Shipping - €50.00
What is the delivery time for my online order?
The delivery times for our products vary according to the place of destination of the order according to the following deadlines:
PORTUGAL: 1 to 4 business days
SPAIN: 2 to 7 business days
EUROPEAN UNION (except Portugal and Spain): 3 to 4 business days
REST OF THE WORLD (except EU): 5 to 10 working days
Who delivers my order?
In Mainland Portugal, Islands by DPD, in Spain deliveries are made by SEUR. For other countries, deliveries are carried out by DHL .
Can I place an order and send it to a destination other than my country?
Clear. You just have to correctly complete the delivery address and leave the contact of the person responsible for receiving the order associated with it.
You can also opt for collection at a DPD Point. There are lots of them: find out which one is closest to your area.
Consult the DPD Pickup points through this link:
Can I choose the day and time to receive my order?
No, it certifies that someone is present at the chosen delivery address.
In case you are unable to guarantee receipt in the above way, we suggest that you choose the address of a DPD Point to pick up your order, consult the available DPD points and enjoy the flexibility of being able to pick up your order at the time provided by the DPD Point.